Ordering

 

Colour Information

Although every effort has been made regarding colour correctness, please be aware that product colours may differ from those on screen.  This is because every computer monitor can be set to different levels of colour, brightness and contrast.

Making a Purchase:

There are currently 3 ways in which you can place an order and make payment:

By on-line shopping cart:

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Check Out Now".   If you experience any difficulties you can, if you prefer, email us with your order and we will send you a paypal invoice in return. 

Bank Cheque Payments (UK Customers Only):

Alternatively you can send in your written order and pay by cheque.  However, I can only accept cheques and postal orders which are drawn on a British Bank in £ Sterling. If you wish to pay by cheque (must be made payable to N Smith) please send your order and payment to:

The Knitting Lady

84 Stanley Avenue

Baffins

Portsmouth, Hampshire

PO3 6PW

 

By email and paypal

Alternatively, you can email me with your order and in return I will send you a paypal invoice in return.  

Postage Rates:

For UK Customers: £2.80

For European Customers: £3.90

For Rest of the World - Zone 1: £6.10 

For Rest of the World - Zone 2 (Australia, New Zealand, Papua New Guinea and Japan): £7.90 

The postage rates are worked out for the average package weight.  If you are placing a small order (eg patterns only) please contact me by email first as it may be possible to reduce the postage rates quoted.  

If you want the item sent with insurance, with tracking or by another method then please let me know before making payment as these will, unfortunately, incur extra charges.  In this instance all orders placed by European and RoW customers will require that I send a paypal invoice directly to you.  Please DO NOT use the shopping cart facility.

Despatch of Orders:

Yet again the Post Office has made significant changes to it's postal rates.  So please note the following:

All items will be posted in the UK by Second Class post and by Airmail for outside the UK. I always obtain proof of posting.  Should a parcel go missing in the post I will happily forward the proof of posting note to you so that you can make a claim against the Post Office.  However, will you please note that the normal postal service now only insures packages up to £20.00.  If your order is greater than this amount you may wish to consider additional insurance.  If this is the case please email me prior to placing your order as it will incur extra charges.

Stock is normally despatched within 2 - 14 working days from receipt of order. If items are out of stock we will keep it on back order unless you advise otherwise, or in the adverse case that it is end of line, you will be refunded. Depending on workload individually knitted items may take longer; you should allow at least 6 weeks from date of order.

Return Policy:

I always aim to give you complete satisfaction, however, in the unlikely event that you are not entirely satisfied with your purchase please return all items in their original condition and packaging within 14 days.  However, please note that patterns cannot be returned or refunded, should you have any problems please contact me.

Unless the items were sent out incorrectly the buyers are responsible for the return postage and packing costs.

If an item is damaged in the post you must return the items with the original packaging within 7 days.

Queries:

If you have any queries, I can be contacted either by telephone on 023 92670799 (before 7.00 pm please) or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you telephone and I am not available to take your call, please leave a message on the answer phone and I will get back to you as soon as possible.

PRIVACY

Any personal information given to us is held in the strictest confidence.  We only use your information to fill your order.  We do not sell or share it with anyone or any company or business.  We do not receive or store any personal financial information.  We use PayPal as our online payment system for their high security.  At no time are credit/debit card numbers held or shown in clear text within our web site.